FREE SHIPPING OVER $75
STILL NOT SURE?
Frequently Asked Questions
The Baking Sweetness is based in Orlando, Florida. We currently do not have a physical storefront. All orders are placed through our online shop, and we offer local delivery within our service area. If you’d like to coordinate a delivery, feel free to contact us by phone or message so we can arrange the best time and location for you.
Here you’ll find answers to our most common questions about orders, delivery, storage, and allergens.
If you need anything else, you can reach out through our Contact page or on Instagram.
Shipping & Delivery
1. What are your shipping days?
We currently ship every week, according to our production schedule. Once your order is ready, we coordinate the exact shipping day and confirm it with you.
Note: Local or national holidays may affect the shipping schedule.
2. Where do you ship?
We offer delivery within the United States. If you’re unsure whether we can ship to your area, feel free to contact us and we’ll confirm availability and estimated arrival times.
3. How long does shipping take and how much does it cost?
Most packages arrive within 1–3 business days after they are shipped. Actual delivery times may vary depending on the carrier, destination, weather conditions, and seasonal volume.
Shipping costs are automatically calculated at checkout based on the destination and total weight of your order.
4. Will I receive a tracking number?
Yes. You’ll receive a tracking link by email or SMS as soon as your order is shipped.
5. What should I do if my order is delayed or arrives with an issue?
Once your order is shipped, the delivery timeline is handled by the shipping carrier, and delays may occur due to weather, holidays, or carrier-related issues. Although this part is outside of our control, we’re always here to assist you. If your package arrives late, damaged, or in poor condition, please email us at [email protected] with:
- Your order number
- The tracking information
- A photo of the items and packaging showing the issue
This helps us verify what happened and support you as quickly as possible.
6. What happens if I can’t be available at the agreed delivery time?
No problem just email us at [email protected], and we’ll coordinate a new delivery time that works best for both sides.
7. Do you offer local pickup?
At this time, we do not offer public pickup. All deliveries are coordinated directly with you for convenience and safety.
8. How are the cookies packaged for shipping?
All cookies are packaged in sealed, protective packaging to maintain freshness and ensure they arrive in perfect condition. We take extra care with padding and insulation depending on the season.
Orders
1. Is there a minimum order?
Our minimum order for cookies is 4 units. Because our cookies are handmade, large, and prepared in small batches, a minimum quantity helps us maintain production efficiency and ensure freshness and quality during shipping.
2. Why can’t I order just one cookie?
Our cookies require time, ingredients, and handcrafted preparation. A minimum of 4 cookies allows us to manage production efficiently and ensure the best quality in every batch.
3. Can I request a specific delivery date?
Yes. You can leave your preferred delivery date in the Order Notes at checkout. While we cannot guarantee exact dates due to production and carrier schedules, we will do our best to accommodate your request whenever possible.
4. Can I change or cancel my order?
If your order has not yet been baked or packaged, we can modify or cancel it.
Please contact us as soon as possible with your order number so we can assist you before production begins.
5. Why are some flavors available and others not?
Our cookies are made fresh and in small batches, and many of our flavors require detailed, handcrafted preparation. Because of this, we rotate flavors weekly based on availability, season, and production planning.
This ensures variety, freshness, and the best possible quality in every batch.
Products
1. How should I store the cookies?
Keep your cookies in a cool, dry place, stored in their sealed packaging or in an airtight container. Once opened, we recommend enjoying them within 5–7 days for the best freshness and texture.
2. Can I freeze the cookies?
Yes. Our cookies freeze very well.
Store them in an airtight container or sealed bag for up to 2 months.
When you're ready to enjoy them, follow the reheating instructions below for a warm, bakery-style result.
3. How do I reheat them for the best texture?
Microwave (quick method):
- Heat for 8–10 seconds, without packaging.
Oven (best result):
- Preheat to 350°F (180°C)
- Place cookies on a tray (without packaging)
- Warm for 4–5 minutes
- Let rest 1–2 minutes before eating
This helps bring back that soft, freshly baked texture without drying them out.
4. Are the fillings always creamy?
Our fillings and toppings are crafted to be creamy and flavorful. However, slight texture changes can occur depending on room temperature or reheating method, which is completely normal in handmade products.
5. Do the cookies contain allergens?
Our cookies are handcrafted and may contain:
- Wheat (gluten)
- Eggs
- Dairy
- Soy
- Tree nuts or traces of tree nuts
- Peanuts
We take precautions to minimize cross-contamination, but our kitchen is not an allergen-free or nut-free facility, so we cannot guarantee the complete absence of allergens.
6. Do you offer large orders for events or businesses?
Yes. We offer custom packs and basic personalization for corporate events, weddings, parties, and special celebrations. Please contact us with your event date, quantity needed, and preferred flavors, and we’ll be happy to assist you with availability and options.
Allergens
1. What allergens do your cookies contain?
Depending on the flavor, our cookies may contain:
- Wheat (gluten)
- Milk
- Eggs
- Soy
- Tree nuts (such as pistachio, hazelnut, macadamia)
Please check the Ingredients & Allergens section on each product page for specific details.
2. Do you offer gluten-free or vegan options?
At the moment, we do not guarantee gluten-free or fully vegan options. If we release special editions in the future, they will be clearly labeled in our online shop.
3. Is your kitchen allergen-free?
No. While we take precautions to minimize cross-contamination, our kitchen is not a nut-free or allergen-free facility, so we cannot guarantee the complete absence of allergens in any product.
Payments & Returns
1. What payment methods do you accept?
We accept major credit and debit cards, as well as the payment options available during checkout (such as Apple Pay, Google Pay, or others depending on availability).
2. My order arrived damaged. What should I do?
Please contact us within 24 hours of receiving your package and include:
- Your order number
- Photos of the outer packaging
- Photos of the inside packaging
- Photos of the damaged product
This helps us verify what happened and find the best solution for you.
3. Do you accept returns?
We can modify or cancel an order only if it has not been baked or packaged yet. Once the order has been delivered, returns are not accepted, as our cookies are fresh, perishable food items. However, if there is a justified issue—such as damage during transit or an order preparation error please contact us and we will gladly review your case and offer an appropriate solution
our payment method
